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Our Guarantee
At Lumora, we take pride in the quality and care behind every piece we offer. Your experience with us should feel as effortless as it is exceptional. If your order isn’t exactly as you envisioned, we provide simple 30-day returns to ensure your complete peace of mind. Our dedicated support team is here around the clock, ready to assist you whenever you need.
Frequently Asked Questions
All orders are processed within 1–2 business days. Delivery typically takes 5–12 business days, depending on your location. You will receive tracking updates along the way.
Yes, every order includes a tracking number so you can follow your package from our store to your doorstep.
Absolutely. We offer hassle-free returns and exchanges within 30 days of delivery. Simply contact our support team to get started.
If your order arrives damaged, defective, or not as expected, please reach out to us immediately. We will gladly arrange a replacement or refund.
If your order has not yet been shipped, we can update your address. Please contact our support team as soon as possible to make changes.
To ensure lasting quality, we recommend following the care instructions included with your item. If you need additional guidance, our team is happy to assist.