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Money Back Guarantee
30-Day Money-Back Guarantee: Return eligible items in original condition within 30 days for a refund to your original payment method. Final-sale/custom items are excluded, and shipping isn’t refunded unless we’re at fault. Issues on arrival? Email support@lumora-brand.com within 7 days.
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Frequently Asked Questions
We offer 30-day returns from the delivery date. To be eligible, items must be unused, unwashed, and in original packaging with tags attached.
How do I start a return?
- Locate your order number and the email used at checkout.
- Contact us (see “How do I get in touch?” below) and we’ll send you return instructions.
- Once your return is received and inspected, we’ll process your refund.
When will I get my refund?
Approved refunds go back to your original payment method. Please allow 3–5 business days for processing after we receive your return, plus your bank’s posting time (typically 2–5 business days).
Yes. If you’re not in love with your purchase, you’re covered by our 30-Day Money-Back Guarantee.
- Return the item in original condition within 30 days for a full refund of the product price.
- Shipping fees (original or return) are non-refundable unless we’re at fault.
- Items that show signs of wear, washing, or damage not due to transit may be declined.
We’re here to help!
- Email: support@lumora-brand.com
- Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
- Response time: We typically reply within 24–48 hours on business days.
- For order-related questions, include your order number so we can assist faster.